You don't measure your shoe size in square feet, do you?
It’s a simple statement to which we’re sure everybody will answer “no, of course not!”. But although the answer to this question is so simple, we often see that companies are using the wrong KPIs and metrics to measure what they want to know. Measuring your shoe size, the amount of baking soda needed or how big your backyard is: you all need different indicators to measure what you want to know. And although teaspoons are very effective for measuring how much baking soda you need, it doesn’t immediately help you to work out the size of your backyard.