Marketers, let’s stop screwing up
This year, I attended the STIMA congress for a day and if you were to ask me for one statement that stayed with me, it would be this: “let’s stop screwing up”. Today’s competitive advantage does not lie in a company’s products or services, brand, values or use of technology, but in its customer experience. According to keynote speaker John Watton, Director Digital Marketing EMEA at Adobe, we are arriving at the experience business wave.