Should marketers embrace the chatterbot revolution (Part 1)?
A few weeks ago, Facebook announced that it is opening up its Messenger platform to chatterbots. At its annual developer conference, the social media giant unveiled a way for bot developers to build bot code into the company’s Messenger communications platform. In this article, we will discuss the challenges and opportunities created by the integration of bots into messaging apps and its implication for marketers. Bots could become a game changer for those who grab the opportunity to implement them, and master the technological and organizational implications of integrating chatterbots into their communication channels mix.